GOQ LEGAL
Refund Policy
How refunds are handled for GoQ bookings.
Product draft for professional legal review. This content is not legal advice.
Last updated: 31 August 2026 · Version 1.0
Scope
This policy applies to booking fees or other payments collected through GoQ. The booked supplier remains responsible for the service or goods it provides and its own stated cancellation terms.
When a refund may apply
Refund eligibility depends on the cancellation terms shown for the booking, whether the service or goods were supplied, and applicable law. A refund is not guaranteed simply because a booking is cancelled or changed.
How to request a refund
Use the secure Manage Booking link or contact GoQ support with your booking reference, the reason for the request and any relevant details. We may request further information and, where appropriate, contact the supplier.
Processing time
Where a refund is approved, it is returned to the original payment method through the payment provider. Processing times depend on the provider and your bank. We will communicate the outcome and any next steps by email.